djwin Privacy Policy

Introduction

djwin ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses the djwin platform at djwin.ws. This Privacy Policy describes the categories of personal information we collect, the purposes for which we use that information, the circumstances under which we may share it with third parties, the rights you hold in relation to your data, and the measures we take to keep your information secure.

This Privacy Policy applies to all users of the djwin website, including visitors who browse without registering and registered players who hold an account. By accessing or using the djwin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

Categories of Data We Collect

djwin collects personal data in the following categories to deliver a safe, compliant and enjoyable gaming experience to Bangladesh players and our wider user base.

1. How We Collect Your Data

djwin collects personal data through the following channels and interactions:

• Direct registration: When you create your djwin account you provide identity data, contact data and set your login credentials. This information is provided directly by you and is required to open and maintain an account on the platform.
• KYC verification: When djwin requests identity verification documents to comply with anti-money-laundering obligations and to confirm that you meet the 21+ age requirement, you provide scanned copies or photographs of your identity documents directly through the platform.
• Platform usage: Technical data and usage data are collected automatically as you interact with the djwin platform. This includes log data recorded by our servers (such as IP address and timestamps) as well as behavioural data generated by your in-platform activity (such as games played and bets placed).
• Third-party payment providers: When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay or another supported payment method, the payment provider shares transaction confirmation data with djwin to enable us to credit or debit your account correctly.

2. How We Use Your Personal Data

djwin uses your personal data only for purposes that are lawful, necessary and proportionate. The primary purposes for which we process your data are:

• Account management: Creating and maintaining your djwin account, verifying your identity, processing your deposits and withdrawals, and delivering the gaming services you have requested.
• Regulatory compliance: Meeting our anti-money-laundering (AML) obligations, performing customer due diligence (KYC), complying with age verification requirements (21+), and responding to lawful requests from competent authorities.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent transactions, bonus abuse, money laundering, match-fixing and any other activity that could harm the platform, its players or third parties.
• Service improvement: Analysing aggregated and anonymised usage patterns to improve the djwin platform, personalise game recommendations, optimise platform performance and develop new features that better serve Bangladesh players.
• Responsible gaming: Monitoring player behaviour patterns that may indicate problem gambling, administering player-requested limits and self-exclusion tools, and providing appropriate responsible gaming support.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates by SMS or email, where you have consented to receive such communications. You may withdraw consent at any time by contacting djwin support.

djwin does not sell your personal data to third parties. We do not use your data for automated profiling or decision-making that produces legal or similarly significant effects on you without human review, except for real-time fraud-detection checks which are a necessary part of protecting the security of every transaction on the platform.

3. Legal Basis for Processing

djwin processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing is necessary to perform the contract between you and djwin — i.e., to open your account, process your bets, pay your winnings and deliver the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money-laundering laws, age verification requirements and obligations to cooperate with competent authorities on lawful requests.
• Legitimate interests: Processing is necessary for djwin's legitimate interests in operating a secure gaming platform, detecting and preventing fraud, protecting the safety of all players, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Where djwin sends you marketing communications or uses your data for non-essential purposes, we rely on your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

4. Sharing Your Personal Data

djwin does not sell, rent or trade your personal data. We may share your data with the following categories of third parties only where necessary and with appropriate safeguards in place.

Categories of Recipients

Your data may be shared with the following parties, each bound by contractual data-protection obligations to djwin:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely for the purpose of processing your financial transactions. These providers receive only the transaction data strictly required to complete or verify a payment.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming and others) — limited technical data required to deliver the game session (such as player session token and currency). These providers operate under their own privacy frameworks and handle no unnecessary personal data.
• Identity verification and KYC service providers — companies that assist djwin in verifying identity documents, checking against sanctions lists and performing age verification checks in compliance with regulatory requirements.
• Regulatory and law enforcement authorities — where djwin is required by law, court order or a lawful request from a competent public authority to disclose personal data. djwin will take reasonable steps to inform you of such a disclosure unless prohibited from doing so by law.

5. Cookies and Tracking Technologies

The djwin platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain the security of your session and to analyse how the platform is used. The main categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of strictly necessary cookies while using the platform.
• Functional cookies: Store your language preference, display settings and other optional personalisation choices so that these preferences are preserved across sessions. These cookies improve your experience but are not strictly required for the platform to operate.
• Analytics cookies: Collect anonymised data about how players navigate the djwin platform — which pages are visited most, how long sessions last and which game categories attract the most engagement. This data is used in aggregate form only and cannot identify individual users.

You may adjust your browser settings to block or delete cookies at any time. Please be aware that disabling cookies may affect the functionality of the djwin platform, particularly features that require an authenticated session such as accessing your game history or account balance.

6. Data Retention

djwin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The specific retention periods djwin applies are:

Account and transaction records are retained for a minimum of five years following account closure to comply with anti-money-laundering regulations. KYC documentation is retained for a minimum of five years from the date of verification. Marketing preferences and communication logs are retained for a maximum of two years from your last interaction with djwin or until you withdraw consent, whichever is earlier.

7. Your Privacy Rights

As a djwin player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact djwin support using the email address shown in the footer of this page.

djwin will respond to all privacy rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for submitting a rights request, although djwin reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

8. Data Security

djwin takes the security of your personal data seriously and has implemented technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration or destruction. These measures include industry-standard SSL encryption on all data transmitted between your device and the djwin platform, secure storage of sensitive data including KYC documents in access-controlled environments, regular security assessments and penetration testing of the djwin platform infrastructure, and strict internal access controls limiting which djwin staff can access personal data and under what circumstances.

Payments on djwin are processed exclusively through established mobile wallet providers and bank channels. djwin never stores full payment card numbers or mobile banking PINs on its servers. Payment credentials are handled directly by the respective payment provider under their own security frameworks.

9. Third-Party Links and Services

The djwin platform may display game content and promotional materials from third-party game providers. While djwin selects its game partners carefully and requires them to operate under appropriate data-protection standards, djwin is not responsible for the privacy practices of third-party providers. The personal data processed by game providers in connection with your game session is governed by their own privacy policies. djwin recommends that you review the privacy policy of any third-party provider whose games you play on the djwin platform if you have concerns about their data practices.

10. Children's Privacy

The djwin platform is intended solely for adults aged 21 and above. djwin does not knowingly collect, process or retain personal data belonging to anyone under the age of 21. Age verification is a mandatory step in the djwin registration and KYC process. If djwin discovers or is notified that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Privacy Policy

djwin may update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable law, or improvements to the djwin platform. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players directly via their registered contact details.

We encourage you to review this Privacy Policy periodically. Your continued use of the djwin platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you object to any change, you should cease using the platform and contact djwin support to request account closure.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way djwin handles your personal data, or if you wish to exercise any of your privacy rights, please contact our support team. Our contact email is displayed as plain text in the footer of every djwin page.

djwin aims to resolve all privacy-related enquiries within 30 days of receipt. Where a matter is complex or involves a rights request that requires verification of your identity before we can proceed, we will keep you informed of progress and any extension to the standard response period.